Welcome to the Threshold Furnish Shop FAQ page! We’re dedicated to making your furniture shopping experience seamless and enjoyable. Below, you’ll find answers to common questions about our products, delivery, returns, and more. If you need further assistance, don’t hesitate to contact our customer support team.

Product Information

What types of furniture do you offer?
We provide a wide range of high-quality, stylish furniture designed for modern living. Our collections include Bar Carts, Bar Furniture, Bar Stools & Counter Stools, Bars & Wine Racks, Bedroom Benches, Bedroom Furniture, Beds, Bookshelves & Bookcases, Chairs, Console Tables, Desks, Dining Chairs & Benches, Dining Room Sets & Collections, Dining Tables, Dressers, End & Side Tables, Filing Cabinets, Furniture Ways to Shop, Hammocks, and Headboards. Each piece combines smart design, quality craftsmanship, and affordability to transform your space into a home you love.
Are your products durable and well-crafted?
Absolutely! Our furniture is built with quality craftsmanship, focusing on durability and functionality. We work directly with manufacturers to ensure every piece meets our high standards, offering long-lasting value for modern homeowners, young professionals, and families.

Ordering & Account

How do I place an order?
Simply browse our curated collections on the website, select your favorite items, and proceed to checkout. You can securely pay using Visa, MasterCard, JCB, or PayPal. Once your order is confirmed, we’ll start processing it within 1-2 business days.
Do I need to create an account to shop?
No, you can checkout as a guest. However, creating an account allows you to track orders easily and receive updates on new arrivals and promotions.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Delivery & Shipping

Where do you deliver?
We deliver worldwide, excluding Asia and select remote areas. Our goal is to bring affordable, stylish furniture right to your doorstep, no matter where you are.
What are your delivery options and costs?
We offer two main delivery methods to suit your needs:
Standard Shipping: Provided by DHL or FedEx, costs $12.95, and delivers within 10-15 days after shipping. Ideal for time-sensitive orders.
Free Shipping: Provided by EMS, free on orders over $50, and delivers within 15-25 days after shipping. A budget-friendly option without compromising reliability.
Note: All orders take 1-2 days for processing before shipping. You’ll receive a tracking notification once your order is on its way.
How long does delivery take?
After processing (1-2 business days), delivery times vary by option: Standard Shipping takes 10-15 days, and Free Shipping takes 15-25 days. You can track your order in real-time using the details we email you.
Can I track my order?
Yes! Once your order is shipped, we’ll send you a tracking notification via email. You can use this to monitor your furniture’s journey to your home.

Returns & Refunds

What is your return policy?
We want you to love your furniture! If you’re not satisfied, you can request a return within 15 days of receiving your order. Please inspect items upon delivery and contact us promptly to initiate the process.
How do I initiate a return?
Email us at [email protected] with your order details and reason for return. Our team will guide you through the steps to ensure a smooth experience.
Are there any restrictions on returns?
Returns are accepted within 15 days of delivery, provided items are in original condition. For specific details, refer to our return policy or contact customer support.

Customer Support

How can I contact customer service?
For any questions or issues, email us at [email protected]. We’re here to help and respond promptly to ensure your satisfaction.
What if I have issues with my delivery?
If you experience any problems with delivery, such as delays or damaged items, contact us immediately at [email protected]. We’ll work with our shipping partners to resolve it quickly.

Thank you for choosing Threshold Furnish Shop! We’re committed to providing you with beautiful, high-quality furniture that makes your house a home. Start shopping now and experience the Threshold difference!